Privacy Policy

Heron & Gull Privacy Policy

Heron and Gull is always committed to ensuring your privacy.  This is a statement of our privacy policy and how we may collect and use any information you may provide to us.

What is personal information?

‘Personal information’ is information which could be used in any way to identify a living person, like a name, or address, or even an e-mail address. It could also be a picture of a person, or even a description of a person.

We’ll make it clear when we collect personal information and we’ll explain what we will do with it.

Processing of your personal information

We are registered with the ICO under the Data Protection Register, our registration number is ZA467143.

When and why do we process your personal information?

  1. When you have given us clear consent for us to process your personal information for a specific purpose, such as to respond to a query you have made.
  2. When processing your personal information is necessary to administrate your course booking, bespoke course content, and course completion certificates.
  3. (Businesses and organisations only) We undertake direct marketing to businesses and organisations who we believe would reasonably expect to receive marketing post, emails, or telephone calls at their business address, relating to health and social care training services. For this processing, we rely on ‘Legitimate interests’ as our legal basis.

We will not pass any of the information you provide to us on to third-parties unless you give us your consent to do so.

Your individual rights

Under the GDPR, you have some or all of the following rights:

  • the right to be informed
  • the right of access
  • the right to rectification
  • the right to erasure
  • the right to restrict processing
  • the right to data portability
  • the right to object (if you have consented, you have the right to withdraw consent)
  • the right not to be subject to automated decision-making including profiling

You also have the right to complain to the ICO www.ico.org.uk if you feel there is a problem with the way we use your personal information.

We handle subject access requests in accordance with the GDPR – you can make these verbally or in writing at any time.

You can read more about your rights here: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

Data security and protection

We ensure the security of any personal information we hold by using secure storage technologies and procedures to store, access and manage that information.

Analytics

When you visit heronandgull.co.uk we use a third-party service, Google Analytics, to collect standard internet log information and visitor behaviour patterns. We do this to find out such things as the number of visitors to the various parts of the site. This information is only processed in a way that does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Cookies

When you are using this website, information about your browser, the pages you visit, and how long you visit those pages may be recorded, but this information will not include personal information. The information that is recorded may be used only by us to measure the number of visitors to different areas of our website, and to help us make it more useful to you.

We will not collect any other information about you without your knowledge while you are using this website.

Contact us

Please contact us if you have any questions you wish to ask us about our privacy policy and your relationship with us when you are using this website. Call us on 01424 427 430 or email us at office@heronandgull.co.uk